Terms and Conditions for Landscaping Mortlake

These Terms and Conditions set out the basis on which landscaping Mortlake services are provided by us to residential and commercial customers. By making a booking, accepting a quotation, or permitting work to begin, you agree to be bound by these terms. They are designed to create a clear understanding of the scope of service, responsibilities on both sides, payment arrangements, scheduling, site access, and legal obligations relating to waste and safety. If any part of these terms is unclear, it should be reviewed before work starts.

Throughout these Terms, references to we, us, and our mean the provider of the landscaping services, while you and your mean the customer or person instructing the work. These terms apply to all services including garden maintenance, turfing, planting, soft landscaping, hard landscaping, clearance, and related support services. A quotation or estimate may include specific conditions that form part of the agreement and take precedence where stated.

We reserve the right to update these Terms from time to time. Any revised version will apply to future bookings and, where reasonably necessary, to ongoing arrangements after notice has been given. The most current version of the terms will govern the service unless a separate written contract states otherwise. Nothing in these Terms affects your statutory rights as a consumer where applicable.

Booking Process

All bookings for Mortlake landscaping services must be made through an agreed communication channel and are subject to availability. A booking request does not guarantee acceptance until we have confirmed the scope, date, and commercial terms. We may request photographs, measurements, or other information in order to assess the site and prepare a suitable quotation. In some cases, a site visit may be required before any booking is confirmed.

Once a quotation has been accepted by you, the booking will be treated as provisional until we issue confirmation. Confirmation may be given in writing, by email, or by another recorded method. You are responsible for checking that the details are accurate, including the address, access arrangements, and the type of work requested. If the information you provide is incomplete or inaccurate, we may need to amend the price, timing, or scope of the service.

Any dates or times offered are estimates unless expressly stated as fixed. Weather conditions, supplier delays, site access issues, and other matters outside our control may affect scheduling. We will make reasonable efforts to meet agreed appointments, but time is not of the essence unless we have agreed otherwise in writing. If the service is split into phases, later stages may depend on the completion of earlier stages, drying times, material availability, or suitable seasonal conditions.

Payments and Charges

Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless agreed otherwise, residential customers may be required to pay a deposit before materials are ordered or work begins. The remaining balance is due on completion of the service or within the period shown on the invoice. Business customers may be subject to separate payment terms agreed in writing prior to the start of the work.

All prices are stated in pounds sterling and may be subject to VAT where applicable. Quotations are based on the information available at the time they are issued. If the actual conditions differ from those disclosed or reasonably expected, additional charges may apply for extra labour, waste removal, materials, plant hire, or extended working time. We will normally notify you before incurring significant additional costs, but this may not always be possible in urgent or time-sensitive situations.

Late payments may result in suspension of further work, recovery action, and the addition of reasonable administrative or debt recovery costs where permitted by law. We may also charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable. Ownership of supplied materials may remain with us until full payment has been received, and we may remove materials where lawful to do so if payment remains outstanding.

Cancellations, Changes, and Delays

You may request a change to the booking date, scope, or specification, but any amendment is subject to our approval and availability. If the revised request changes the labour requirement, materials, or waste volumes, the quotation may also change. We are not obliged to carry out additional work that falls outside the agreed scope unless it has been authorised by you or a person acting on your behalf.

If you cancel after confirming a booking, we may retain all or part of any deposit to cover administration, reserved dates, ordered materials, or preparatory work already undertaken. Where cancellation is made close to the scheduled date, or after materials have been purchased specifically for your project, further charges may apply. If we cancel due to circumstances within our control, any prepaid amount for undelivered services will normally be refunded.

We may reschedule or suspend the service where weather, illness, unsafe site conditions, equipment failure, access problems, or other events prevent work from being carried out safely or properly. Landscaping work often depends on ground conditions and seasonal suitability, so some tasks may need to be postponed to protect the quality of the finish and the integrity of the site. We will communicate any material delay as soon as reasonably practicable.

Site Access, Customer Responsibilities, and Materials

You must ensure that the site is reasonably accessible on the agreed date and that any necessary permissions, parking arrangements, or access instructions are in place. If gates, key codes, shared access routes, or restricted areas are involved, you must tell us in advance. We are entitled to assume that any person at the property who appears authorised to direct the work has your permission to do so unless you inform us otherwise.

Before work begins, you should remove or secure valuables, fragile items, ornaments, and anything you do not want disturbed. We are not responsible for loss or damage to items that were not reasonably identified to us as needing special protection. You should also advise us of underground services, drainage systems, irrigation lines, hidden structures, or other features that could be affected by excavation, cutting, or heavy equipment. Where relevant, we may ask you to mark such items or obtain professional plans before excavation starts.

Any plants, turf, timber, aggregates, paving, or other materials supplied by us remain subject to natural variation in colour, size, texture, and appearance. Minor differences between batches or deliveries are normal and do not constitute a defect. If you choose materials yourself, you are responsible for their suitability unless we have expressly agreed to advise on selection. We will use reasonable skill and care in sourcing and installing materials, but living materials such as plants and turf cannot be guaranteed to establish if conditions are unsuitable or aftercare is not followed.

Liability and Limitations

We will perform our services with reasonable care and skill. If we fail to do so, our responsibility is limited to re-performing the relevant service, correcting the defect, or offering a reasonable refund, depending on the circumstances. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Outside these exceptions, our liability is limited as set out below.

We are not liable for delays, losses, or damage caused by events outside our reasonable control, including severe weather, flooding, fire, strike action, supply chain disruption, utility failure, or access restrictions. We are also not liable for pre-existing defects, hidden ground conditions, subsidence, poor drainage, invasive roots, pests, disease, or structural issues that were not visible or disclosed before work began. Where we identify such issues, we may pause work and recommend further investigation.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, loss of profit, loss of enjoyment, loss of opportunity, or business interruption. Our total liability for any claim arising from a single booking will not exceed the total amount paid or payable for the specific service in question, except where a higher limit is required by law. Nothing in these Terms limits your rights in relation to services supplied with reasonable care and skill.

Waste Regulations and Disposal

Where our service includes clearing green waste, soil, rubble, timber, or other materials, all handling and disposal will be carried out in accordance with applicable UK waste law. We will classify waste appropriately and transfer it only to licensed facilities or authorised carriers where required. Waste transfer notes or related records may be created and retained in accordance with legal obligations. You agree to provide accurate information about any hazardous substances, contaminated material, or unusual waste found on the site.

We may charge separately for waste disposal, skip hire, loading time, special handling, and any charges imposed by licensed disposal facilities. Unless otherwise agreed in writing, waste created by the project becomes our responsibility only when we have expressly accepted it for removal. Certain materials may require additional treatment or cannot be removed as part of a standard service. If we suspect asbestos, chemicals, fuel residues, sharps, or other regulated waste, we may stop work immediately and require specialist handling.

You must not ask us to dispose of waste unlawfully, and we will not place material in a manner that breaches environmental or landfill regulations. If you request that certain items be left on site, you remain responsible for their storage and future disposal. We may refuse to transport waste that is unsafe, prohibited, or not properly disclosed. Any waste left behind after completion becomes your responsibility unless we have agreed to remove it as part of the service.

Health, Safety, and Conduct

We may refuse to carry out work where we consider the site to be unsafe, where children, pets, or third parties create a risk, or where weather or ground conditions make the service unsuitable. You agree to take reasonable steps to keep the work area clear and to ensure that vulnerable persons are not exposed to avoidable risk. We may stop or change the work method if a health and safety concern arises.

We will use our own tools, equipment, and labour unless agreed otherwise. Any items you ask us to use must be safe, suitable, and in working order. We are entitled to wear appropriate protective equipment and to decline requests that would conflict with safe working practices. If you or your agents interfere with the work, instruct us to take unsafe actions, or prevent reasonable progress, we may suspend the service and charge for time already spent.

We aim to leave the site in a tidy condition, but the extent of cleaning and finishing will depend on the nature of the work agreed. Fine debris, moisture, footprints, and temporary disturbance of surrounding areas may occur during landscaping activity. Unless the quotation states otherwise, final restoration beyond the agreed scope is not included. We recommend that you inspect the completed work promptly and raise any concerns within a reasonable period after completion.

Complaints, Governing Law, and General Terms

If you believe there is a problem with the service, you should notify us as soon as reasonably possible and allow us a fair opportunity to investigate or remedy the issue. We may ask for photographs, written details, or access to the site to assess the matter. Any complaint will be handled in a reasonable and proportionate way, taking into account the nature of the work, the condition of the site, and the information available at the time the service was provided.

If any provision of these Terms is found to be unlawful, unenforceable, or invalid, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right under these Terms shall be treated as a waiver of that right. Any variation must be agreed in writing by both parties. These Terms, together with the quotation or booking confirmation, form the entire agreement between us in relation to the relevant service unless a separate written contract states otherwise.

The contract and any dispute or claim arising from or in connection with it shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By proceeding with a booking for landscaping Mortlake or any related garden service, you confirm that you have read, understood, and accepted these Terms and Conditions.